We Need Proof of Payment

We're trying to get hold of Sonja (Botes) Grobler...Her phone ***) always on voice mail. Your Call Cater Agent keeps telling us that Sonja is busy with our claim she will get back to us.<br> <br> We received surplus from Miway of the claim after they have paid off the written off vehicle. <br> <br> But the bank says you haven't paid and they debit the account for something that you paid off and refunded us... is that possible?<br> <br> WE JUST NEED PROOF OF PAYMENT TO BE SENT TO US AND THE BANK PLEASE