1 reviews | Active since Feb 2021
We have been unfairly treated by Miway Insurence company
My name is Mr. Mbedzi Lawrence.and our claim reference number for Miway Insurance Company is C***
Our car happen to be in accident our insurence company Miway give us a report that the is written off and they provide us with a courtesy car from Avis Car Rental.
We had a bad experienced with Miway Insurence company after we deliver all the necessary documentation they wanted from us they then send us a notice that we must return the Courtesy car back even before they back the money we agreed as they write off our car.
When we want to talk to the manager they block us by saying the manager is busy and when he is free they make him to call us which he never return the call to us.
Latel inches afternoon they send us an email to say that the manager is saying we must return the car back to the Avis Car Rental company and that he declined an extension of that one day we were pleading with them.
So we have to borrow money to fill up petrol for the Avis Car Rental since collect it from the with full tank and yet the insurance pay out to us is not in our bank account. And we feel being treated unfairly because in our policy we also chose the premium that include courtesy car which we were paying for it every month as part of our car cover. Now they have instructed the Avis Car Rental to inform us to return the car even though we are not yet get our money cleared in our bank account.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
We pleaded with Mr. Andile Ngindi who Profesional tried to assist us and refer us to talk to the manager whom we never get that opportunity to talk to him or her.
Later in the afternoon we got a call from Jessica Sekwane whom she bluntly told us that our plea for the extention for the Car Rental was declined and that we need to return the car car back to Avis Car Rental even when we have stated our reasons to her that the money that they insurence says they have paid is not yet cleared on our account and we were just pleading for only one day extension to prepare ourself for those expenses.
That is why we are saying we feel we were treated unfairly.
We pleaded with Mr. Andile Ngindi who Profesional tried to assist us and refer us to talk to the manager whom we never get that opportunity to talk to him or her.
Later in the afternoon we got a call from Jessica Sekwane whom she bluntly told us that our plea for the extention for the Car Rental was declined and that we need to return the car car back to Avis Car Rental even when we have stated our reasons to her that the money that they insurence says they have paid is not yet cleared on our account and we were just pleading for only one day extension to prepare ourself for those expenses.
That is why we are saying we feel we were treated unfairly.