LM
Letlhogonolo M

1 reviews | Active since Sept 2020

23 Sept 2023, 11:08

We driver, driver are heartless

So my husband requested that we drive yesterday, knowing that he would be weary. Fortunately, the driver arrived, but he hesitated to drive because my spouse vomited up inside the car but was able to clean it. Despite cleaning, the driver declined. In his current state, my husband drove his car, hit a pothole, and had a tire burst. He was afraid to stop because he had once been ****** of his possessions, so he decided to drive with that tyre rupture till the road help guys from Sanral observed sparks flying out of his car and offered to assist him. The car is a wreck. We now have to replace the tyre, which could have been avoided if the driver had agreed to drive the car, because you can tell someone tried to clean it. So, in this scenario, I'm asking who is expected to bear the expense; these drivers are supposed to safeguard us and ensure we arrive home safely; otherwise, we wouldn't be here.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply23 Sept 2023, 11:19
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.

Best regards,
The MiWay Team