KS
Kaylin S

1 reviews | Active since May 2015

15 Jun 2021, 08:57

Waste of time. I shouldhv stayed with budget

My car was in a light accident last year October. My insurance miway recommended farbers coachworks in montague gardens. I get a called from farbers saying my radio got ****** on their premises. They obviously replaced the radio which took another 2/3 weeks to get sorted, costing me an extra R1k later on ubers since my 20 day rental car had been returned. I requested an courtesy car but Farbers declined saying they don't have any available. It took atleast 2 weeks to sort out a radio but on colletion I asked the consultant where is code for the radio they told me I dont need it. I responded are you sure because my radio had a code (if the radio goes into save mode a code is needed to unlock it) after a few days I noticed my cupholder was broken. Called farbers up.. Explain the situation, their first response is "we didn't touch that area of the car". I told them the radio is next to the cup holder hence the cup holder got damaged when the radio got ******. They after agreed to get it sorted.I also realised my polo and 1.9 tdi badge was missing. So I mailed the manager he agreed the badges were still there and will be placed on the car when they install the new cupholder. Cupholder installed. I asked where is the badges, 30 minutes later the manager comes out we can't find it. It's now 6/7 months later still no badges. I was told I should find it myself and they will compensate me. Now to current situation two months ago my radio goes into safe mode. I obviously don't have the code on the new radio. I'm tired of calling Fabers and called my insurance to sort out this mess. Two months later, after atleast 15/20 calls with miway insurance im still with a radio that doesn't work and no polo badges.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply15 Jun 2021, 12:51
Official
Thank you for taking the time to share your feedback – this doesn’t sound right at all! Please be assured that we have escalated your query to the right team, who will look into what happened and get back to you with proper feedback as soon as possible. In the interim, please know that we are committed to delivering world-class service and to fixing things when they go wrong.  Best regards,
The MiWay Team