RM
Riaan M

1 reviews | Active since Sept 2012

07 Apr 2015, 11:52

Warning to clients: ********* Business Practice

Aseal from Miway call centre called me to try & better my insurance premium. After informing I am not interested, they kept going on & nagging & also held a R1000,00 carrot in front of me that if they cannot beat what I am currently paying, they will pay me R1000,00. He said all he'll need after the quote is a copy of my current insurance schedule, not older that 3 months just to verify my current premium. asked whether they would then use my current schedule to again try & cut the premium, he answered \no""; after he asked all the questions he felt he needed to ask. This was more that R100;00 more that my current premium & he asked for my schedule which I sent to him. He then called me later the same day; said after looking at my schedule he can now offer me a premium of R280 something. Asked how he could now offer me such a low premium; he said there were a lot of questions he did not ask me at the quote stage. This; according to me; is ********* business practice;lies to the customer as what they tell you at quote stage is not what is being app**** in practice. Shame on you Aseal and Miway. """

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Replies (1)
MiWay Insurance
MiWay Insurance's reply20 Apr 2015, 13:56
Official
Hello riaan.meyer,

Thanks for the note, and please accept our sincere apology for any inconvenience your service experience has caused you. We have passed your feedback onto all involved and an agent has since called to assist. Please don't hesitate to give us a call if you need any further assistance.

Kind regards,
The MiWay Team