WARNING: DO NOT USE MIWAY OR DEVICE DOCTOR!

I've been insuring my household, electronics, jewellery and car with MiWay for two years. I have experienced extremely poor customer service with a recent claim (well, by recent I mean made three months ago with no resolution as of yet), and would highly recommend anyone looking for a trustworthy and helpful insurance company to avoid this one!!!

Last year, I had dropped my iPhone and cracked the screen. I was advised by MiWay that I could only use their preferred service provider, Device Doctor for the claim - if I wanted them to cover it (besides the excess). I sent it in, and it came back with a fixed screen, but faulty microphone. I received a full diagnostics report from the iStore, which confirmed the further damage to the phone and confirmed that the cost to repair would be more than the amount for which I've insured the phone, and it is recommended to pay out this amount rather than repair the damaged device.

On December 11th, I submitted my claim expressing my issues with the phone, accompanied with a formal diagnostics report from iStore detailing the issues, and my request that I be paid out to the value which I've been insuring my device for. I didn't hear back from MiWay till I chased them in January, and since then have been on a never-ending struggle to reach the team or come to a conclusion on my claim.

I was told they would have to have the device re-assessed by their chosen service provider (the one which likely broke my phone). I amenably agreed, despite my lack of trust or satisfaction with this company due to my experience, and sent my device in. It was received on 22 January, and since then I haven't heard a peep from Device Doctor.

I've written another Hello Peter review, I've emailed various individuals at MiWay and Device Doctor, and have had very little response and absolutely no direction as to the outcome of my claim.

All this time, I've been borrowing an old phone, which also doesn't work 100%, and I use it for work and personal purposes so have been having a very frustrating time without my device or solution for a replacement.

As far as I can see, until I receive absolutely any form of assistance from either company 1. MiWay does not intend to pay out for claims at all - even to consistent, loyal, paying customers, and if they ever do, they make their clients jump through serious hoops and waste hours before they do! 2. Furthermore, having received no communication from Device Doctor whom still have my phone in their possession makes me wonder when and if I will ever get it back?!

To put it in perspective, the amount I am asking to be paid out for my device is not even a quarter of all the money I have given to them over these two years!

I am highly dissatisfied, disappointed and desperate at this point for any kind of assistance - and DO NOT recommend either business for anybody looking to rely on their services! Only go with MiWay if you want to donate your money to them monthly with no return, and only go to Device Doctor if you don't expect to see your device again!