Want more clients but not servicing current clients!!!!

Communication is really bad!!! This is now the second time in a timeframe of 3 weeks that I am struggling with MiWay and this is both times to add another vehicle to my insurance portfolio, how can it be so difficult. You say to make it easy put query on the application and then it sends a email with reference number *** that a agent will call back shortly, but this was 6 days ago!!!!!!!!!!