Waiting to update profile information.

Let me start things off by saying, MiWay isn't a particularly bad insurer to have and you will find problems with just about every other insurer out there too. Regardless of that they do offer great benefits, pricing and do have some genuinely good people working for them.

However I cannot say I am a huge fan of their processes, particularly the yearly process of putting my insurance up near R300 and having to go back and forth arguing about it until we can reach an agreement. This coupled with the fact that once you are a client their call back times go from 1 hour to 1 week, not a great way to be treating paying customers vs potential customers.

A good example of this is the situation I am now in, I've recently moved houses and left MiWay with a call me back request so that I can update my details especially seeing as I have household insurance with them. After placing the call back request last Tuesday an agent did eventually contacted me on Wednesday evening, I was driving at the time so I couldn't really talk. I asked to be called back again at a reasonable time during the day as early as possible as this is quite urgent. That was near 5 days ago and still nobody has called me.

I can't help but think what MiWay would be telling me if a break in did occur, whilst my details were not yet updated. I'm guessing they wouldn't pay out despite the fact that I have on 2 attempts now tried to update my details. Here's hoping they get back to me ASAP.

Client Number : ***3 Policy Number : ***1