Waiting for the feedback

<p>I call Miway on the 10th of April to follow up for the feedback about the premium refund for the month of March and April since the car accident happened on the 12th of February, the consultant that I spoke to on the 5th of April ( Maria ) round about 15:10 did confirm that I will be getting a refund for both March and April because on her side it only shows a request amount of R565.64 ( which I have receive it), but she will request a refund for an amount of R678.77, now when I contacted Miway one the 10th of April and I spoke to Nqobile to my surprise that when she checked for me there is no request of R678.77 after spendin more than an hour on the line , she then say she spoke to her supervisor( Christian ) at Claims Department will have a look at that and i will receive a feedback before the end of business that day till today neither Nqobile or Supervisor hasn't called me.</p>