Waiting for ever to chat to a consultant

I have requested a call back from you guys yesterday and have not heard a word from you ... trying to chat to a consultant waiting for more then an hour ... <br> <br> 7/29/2015 10:46:56 IC: Welcome to MiWay Web Chat!<br> 10:46:59 IC: All agents are busy assisting other customers.<br> 10:46:59 IC: Your position in queue is 9.<br> 10:46:59 IC: We will assist you as soon as possible.<br> 10:49:57 IC: All agents are busy assisting other customers.<br> 10:49:57 IC: Your position in queue is 7.<br> 10:49:57 IC: We will assist you as soon as possible.<br> 10:52:58 IC: All agents are busy assisting other customers.<br> 10:52:58 IC: Your position in queue is 6.<br> 10:52:58 IC: We will assist you as soon as possible.<br> 10:55:57 IC: All agents are busy assisting other customers.<br> ...<br> 12:01:58 IC: All agents are busy assisting other customers.<br> 12:01:58 IC: Your position in queue is 3.<br> 12:01:58 IC: We will assist you as soon as possible.<br> 12:04:59 IC: All agents are busy assisting other customers.<br> 12:04:59 IC: Your position in queue is 3.<br> 12:04:59 IC: We will assist you as soon as possible.<br> 12:07:59 IC: All agents are busy assisting other customers.<br> 12:07:59 IC: Your position in queue is 2.<br> 12:07:59 IC: We will assist you as soon as possibl