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MA
Mohamed A

1 reviews | Active since May 2013

16 Jan 2018, 19:51

waiting 7 days for feedback on claim

logged a claim on 7.1.18 I called miway claim and customer services many times Manager refuses to talk to me

will someone please help

0
Replies (5)
MiWay Insurance
MiWay Insurance's reply17 Jan 2018, 08:29
Official

Thanks for bringing this to our attention. We have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply17 Jan 2018, 10:43
Official

We apologise for the lack of feedback on your claim Mohamed!

Jacqui has since been in touch to discuss your concerns in more detail. She has also confirmed the way forward on your claim. Please feel free to give her a call should you need anything else going forward.

Kind regards,
The MiWay Team

MA
Mohamed A's update24 Jan 2018, 21:57
Reviewer Update
still waiting for feedback - 7 days later bad service
MiWay Insurance
MiWay Insurance's reply29 Jan 2018, 08:29
Official

We have passed your message on to our Claims team and someone will be in touch to assist you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply29 Jan 2018, 11:15
Official

Once again we are sorry for the delays and lack of feedback experienced with your claim! Lerato has since given you a call to assist you further. We believe that the settlement was discussed with you, and that you are satisfied with the outcome.

Please don’t hesitate to give us a call, should you need any further assistance.

Kind regards,
The MiWay Team