1 reviews | Active since May 2016
Vouchers
I have a bit of a concern regarding Miway,tou guys have fantastic staff members working for you and the service I received so far in all my dealings with Miway has been fantastic, however, some of the policies you implement are somewhat not ideal for your customers, although this is not a complaint but a mere suggestion, your policies are great and they have great features as well, e.g the fearure that allows you to claim for food that deteriorated in the fridge due to peer failure, that is awesome but it is rather disappointing that the vouchers are somewhat limited (certain stores) e.g not everyone buys at Woolies and some Makro Stores are quite far for some of your clients, for future can Miway atleadt try and negotiate with other retailers like your PnP or Checkers as those are available at every corner all over the country?? It doesn’t realy help your clients to say you are replacing their groceries and now they have to travel +-20km or even more to reach a Makro store and also we all know Wollies is a bit expensive so why not negotiate with some of the mainstream Retailers? I recently had a claim and received a voicher which I haven’t used as yet as the closest Makro to me is quite a distance from me, and I ended up buying from local stores but will keep the voucher for when I go there, I only took it as I was advised Miway doesn’t do cash payments anymore only vouchers and Makro was the only logical choice although it’s quite far from me, but for future can you atleast negotiate with the “mainstream” retailers like your Shoprite,PnP,Spar etc that your clients have easy access to.....N.B This is not a complaint but a suggestion, I think it would make life a bit easier,but overall I was impressed by my last encounter with Miway and the brilliant service I received, big up to your team for the wonderful work
The MiWay Team
The MiWay Team
