Very Very very bad service!!!!

Worst service ever, i submitted a claim 2 weeks ago,went to assessment centre in roodepoort,photos were taken,i think 2 days later i got a call regarding the assessor's report,i checked the report and got a shock that the assessor missed things that are damaged and photos were provided,i personally took clear photos again and sent them to claims handler,made follow up calls to find out whats happening,i am tired of making calls and trying to get feedback regarding the claim,no communication,no updates and i am driving the vehicle and i believe things are affected due to the reported damages, again what a service!!