Very very poor services

I had an accident on Sturday, When I phone Miway using my 084 the system machine says that they can see from the number I am using I a policy holder. For the past two years I have been using the 084 number. When we reported the accident on Saturday I gave Thami our contact details including my husband's number. I actually took two days leave from work being Monday and Tuesday to sort the car out and Miway only came back to me today. I phoned in yesterday to follow and the consultant told me that you guys are verifying the information, she never told me that you are trying to get hold of me. Only in the afternoon they told me that they trying to get hold of me when i phoned them again. Funny part is that they always use my 084 number for updates. Very diasppointed. A person dont have the enegery to run around with the insurance companies when you traumitised from an accident.