FA
Fazlin A
1 reviews | Active since Aug 2020
01 Dec 2020, 15:57
Very very poor service
Very poor service from claims consultants. Claim sent to Diandra then to Nadine then to Busi and not one of these agents can call you back to provide feedback or progress of a claim and when you call in you advised your claim has been finalized. Also when you update your policy it gets updated with incorrect spelling done by service consultant Rebecca. Very disappointed in this service.
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Replies (2)
MiWay Insurance's replyOfficial
01 Dec 2020, 16:47Thank you for taking the time to share your feedback – this doesn’t sound right at all! Please be assured that we have escalated your query to the right team, who will look into what happened and get back to you with proper feedback as soon as possible. In the interim, please know that we are committed to delivering world-class service and to fixing things when they go wrong. Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's reply01 Dec 2020, 16:47
Official
Thank you for taking the time to share your feedback – this doesn’t sound right at all! Please be assured that we have escalated your query to the right team, who will look into what happened and get back to you with proper feedback as soon as possible. In the interim, please know that we are committed to delivering world-class service and to fixing things when they go wrong. Best regards,
The MiWay Team
The MiWay Team
FA
Fazlin A's updateReviewer Update
01 Dec 2020, 16:56I will await the feedback very patiently. Kind regards
FA
Fazlin A's update01 Dec 2020, 16:56
Reviewer Update
I will await the feedback very patiently. Kind regards