NM
Nkosana M

1 reviews | Active since Jun 2013

04 Jul 2019, 12:08

Very Very Bad, Terrible and Stinky experience with miway.

I HAVE BEEN WITH THIS ****** FOR OVER 6 YEARS AND I ALWAYS THOUGHT THEY WERE THE BEST INSURANCE, UNTIL NOW RECENTLY WHEN THEY STARTED DOUBLE DEBITING MY ACCOUNT WITHOUT MY AUTHORISATION. YES THEY HAVE BEEN MISTAKES I TOLERATED FROM MIWAY, BUT THIS TIME THEY WENT OVER BOARD. WE HAD AGREED ON THE SPEFICIFIC DEBIT DATE(PAY DAY), BUT THEN THEY UNCONCIOUSLY WENT TWICE INTO MY ACCOUNT..LEAVING ME WITH NOTHING TO GET THROUGH THE MONTH. THIS NONSENCE STARTED LAST MONTH ON THE 01 JUNE 2019 AND THEY ADMITTED THEIR FAULT, THEN REFUNDED ME. I THOUGHT THAT WAS IT...SUPRISELY THIS MONTH ON THE SAME DATE THEY DID EXACTLY THE SAME THING AGAIN. NOW THEY DONT WANNA PAY ME BACK MY MONEY. INSTEAD THE MANAGER BY THE NAME OF LENNY MOCHABENG SAYS IT'S MY FAULT THAT THEY DID NOT DEBIT THE FULL AMOUNT ON THE 15 JUNE 2019. WHEN I ASK THEM .. HOW IS MY FAULT, BECAUSE ENOUGH MONEY WAS AVAILBLE IN MY ACCOUNT. THEY ARE FAILING TO ANSWER ME INSTEAD I MOVED FROM ONE PERSON TO THE OTHER. LENNY MOCHABENG IS A VERY RUDE, *********** AND DELENQUENT MANAGER. HE SURELY DOESNT QUALIFY TO HOLD A MANAGER'S POSITION.

NOW MIWAY IS ABOUT TO LOOSE A CLIENT THAT HAS INSURED 3 CARS OVER A THEIR INCOMPETENCY AND BAD MANAGERS. MXM

0
Replies (1)
MiWay Insurance
MiWay Insurance's reply04 Jul 2019, 13:09
Official
Oh no – this doesn’t sound right at all! We will be sure to have a look into what happened and get back to you with feedback. In the interim, we’d like to assure you of our commitment to always deliver awesome service and to fix things if they go wrong. Someone will be in touch shortly.
 
Best regards,
The MiWay Team