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Carl C

1 reviews | Active since Sept 2017

30 May 2018, 13:25

Very unsatisfied customer and poor feedback from Miway

I put in a claim +/- 9 April 2018, regarding my fiancée being help up and was ****** of her gold necklace. I also wrote a review about 2 weeks later that I was waiting for the voice recording from Miway from when I joined them. I got a call from Miway saying they are sending it to me, but I have still not received anything. I have contacted them again yesterday and again today and also gave an alternative e-mail address to send it to. I need some advise how to get the Onbutsman involved in my claim.

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Replies (2)
MiWay Insurance
MiWay Insurance's reply30 May 2018, 14:20
Official

Thanks for bringing this to our attention. We have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply07 Jun 2018, 17:46
Official

Thank you for bringing this to our attention so that we can rectify the issue. We believe that Nadine has been in touch with you to discuss your concerns, and she has also confirmed that you’ve since received the call recording as requested. She will keep you in the loop going forward with your claim, and we urge you to give her a call should you need help with anything else.

Kind regards,
The MiWay Team