1 reviews | Active since Jan 2017

17 Sept 2020, 17:41

Very unprofessional and dishonest

Horrible experience so far. I've been given a quote for both my cars. The one commutes to an office and the other one stays home, with trips every now amd then. I work from home and go to a Restaurant or a friend's every now and then to get out of the house. I mainly work on my laptop and do not commute or do prospecting with my vehicle.

Now I get a phone call every second day asking me to change my work adress to various adresses although my work adress is registered at my home and it is the official adress.

All they want to do is lift the premium now and using that as an excuse. I wanted to cancel my policy with them today without even starting. Today a supervisor said that I will not be covered if I go and see a client at McDonald's even though it will be less than 3 times per month.

When I originally got the insurance I explained the same thing to the person helping me and he didn't have a problem with it. Today I explained it to another person amd they also said it is not a problem, but then the supervisor phones me and tell me I will not be insured. I got 3 calls today only.

You guys are extremely unprofessional! Especially the supervisor that phoned me.

You can get another client somewhere else. I won't be one of your clients.

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Replies (2)
MiWay Insurance
MiWay Insurance's reply18 Sept 2020, 08:20
Official
We assure you that it is never our intention to upset you in any way. We have passed your feedback on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced.  Best regards,
The MiWay Team
 
's update21 Sept 2020, 14:36
Reviewer Update
The Supervisor that phoned me is named Fatima. I honestly wish you guys will cancel my policy. You have the worst service I have ever encountered and want you out of my life. Every phone call I get from you guys hurts me!!!! I don't want anything to do with you guys. I don't know how you got your trust index on HP with that attitude that Fatima gave me.