Very Unhappy with my claim

I wanted to share that I had a minor accident on March 2nd, and I had my car taken in for repairs by MI-Way. It's now the third full week since then, and I'm still in the dark about the status of my car. All I've been told is that it's with BMW Northcliff. Despite my efforts to follow up, I haven't received any assistance or updates. I'm incredibly frustrated with the lack of concern for their clients. It's disheartening how they don't hesitate to debit my account, yet they seem indifferent to my situation.