sM
sandisiwe M

1 reviews | Active since May 2016

01 Mar 2025, 06:08

Very unhappy. Need my policy to be canceled.

I am very unhappy with Miway. I was insured for one vehicle and requested a quotation on a second one. I could not afford the premium and requested the policy to be canceled. Instead of cancelling it, the consultant proceeded with adding the second vehicle onto my policy, and did not cancel it as requested. I am very displeased with this, I cannot afford the premium, and I have already concluded a policy with another company, whose premium I can afford. Kindly assist me to cancel the policy, as I had initially requested.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply01 Mar 2025, 06:30
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.

Best regards,
The MiWay Team