VERY UNHAPPY DISSATISFY CLIENT

Hi I have my Toyota Corolla Prestige insured for a number of months with miway insurance,and for the very first time I would like to make a claim for a small problem on my car I'm having this huge problem to get a claim from them,sad but true I phoned them on numerous occasions to get a claim and even Market Toyota N1 city also contacted them and gave all particulars that was required that they asked for on Monday till 2day they still have not contacted me yet so how can you pay so much money every month but the service really sucks,wat am I paying for then I was told by the person on the line that Jessica would contact me but still no response but they phone u day and night to become a client and in the end this is wat u get ,my car needs repair but I cant even get a claim u guys dont even deserve a star but this needs a star in order for your review sad to say MIWAY but you guys suck