Very unhappy customer

Claim was submitted for a faulty washing machine - an assessor was assigned and he was unsure with regards to the faulty washing machine as the washing machine decided to stop supplying water - The assessor asked questions like if we have ever experienced lighting in recent days and never experience rain and said that he noticed burnt smell on the pc board.

The claim was not was approved due to wear and tear according to the not sure assessor - we are very disappointed and may seek a different insurance provider.