Very unhappy client, loyal for over 10 years

Im so fustrated with my way, I had an accident on the 2nd of August 2026 reported , then I was told assessment will take 3 days , the assessment report was only provided on the 7th more than 3 days and after lots of phone calls and coming to this platform hello peter. The monday the 10th I received a call of the investigator and he said he needed to do the investigation of what happened.My claim was investigated and subsequently approved, and I was authorised to take my vehicle to Penel for the necessary repairs. Based on this approval, I understood that the claim had been assessed and that MiWay was satisfied with the circumstances surrounding the incident. However, today I received a call from the investigating officer informing me that the investigation has been reopened because he allegedly has “new information” which he claims indicates that I **** about what actually happened. I find this extremely concerning, particularly because the claim had already been approved and I had been instructed to proceed with repairs. I would therefore like MiWay to provide me with clarity on the following: What specific new information has resulted in the investigation being reopened? What information or evidence is being re**** upon to allege that I was dishonest or that I **** about the incident? Why was my claim approved initially if there were concerns regarding the circumstances of the incident? At what stage was this alleged new information obtained, and why was it not considered during the original investigation? Has the approval of my claim now been withdrawn or suspended, and if so, I require this to be confirmed to me in writing. I would also like to know whether the repairs that I was already authorised to proceed with at Penel are still approved. I strongly dispute any allegation that I deliberately provided false information. I provided MiWay with my account of what happened to the best of my knowledge and understanding.If MiWay now believes that my account is inaccurate or dishonest, I request that the alleged contradictory evidence be clearly identified and that I be given a reasonable opportunity to respond to it before any adverse decision is made against my claim. I am also concerned about the fact that I was given approval to proceed with repairs and have now been informed, after the fact, that the investigation has been reopened. This places me in an unnecessarily difficult position and creates uncer*****y regarding the repair process and my financial liability. Please treat this as a formal complaint and provide me with a written response setting out the reasons for reopening the investigation, the status of my claim, and the evidence on which the allegation that I **** is based. I would appreciate your urgent assistance in resolving this matter. Kind regards,