Very unhappy Client

The service I'm receiving at MIWAY and FLEET VIP Solution is so so poor , My car has been at the Panel beater since January 2022 Well guess what no one has contacted me till today from MIWAY but they are way too quick to debit my money , the car has been at the Panel beater since January 2022 I do all the calling always , the courtesy car was only given to me for 20 days , I contacted them regarding the days because when they sold me the product they said 30 days, till today they never got back to me. This is not about the Courtesy car , but about my car that has there for this long time , the car is drivable but they take years to finish it and my own Insurance keeps quiet and eat my money. My Claim number ********** can MIWAY do their promised service .