Very UNHAPPY Client

I have been calling and sending emails to Miway almost everyday to get my claim sorted. Each time I call, the person who I am dealing with will say that they will get back to me who never does. I am extremely frustrated with your guys service. Please can someone just help me. I have explained that I lodged a claim in January to get my windscreen sorted who directed me to your providers which was PG Auto Glass. These guys were not helpful at all. When I went to PG Auto Glass they did not even have my windscreen. When they said that they would come out to my workplace to replace the glass because of this mishap, no one pitched and a second time no one came through. I have been messed around with these guys. I then called Miway to explain the situation and after this ordeal, I said I would have the windscreen repaired MYSELF, which is what I have done recently. I am now claiming for this amount to be paid which is again frustrating because I have to wait on you guys who keep telling me that you will get back to me who NEVER EVER does because you are waiting for PG Auto Glass to give you a quote to see what they would’ve charged. I know for a fact that they will give you the lowest price and then only pay that amount which is unacceptable. I am aware that you guys have paid PG Auto Glass who never fixed my windscreen. I am definitely thinking twice about having you guys as my insurance provider. I look forward to a response or even a follow up courtesy call but that is too much to ask. Terrible service which is non existent.