FM
Feziwe M

1 reviews | Active since Jun 2013

25 Nov 2016, 15:35

Very unhappy client

<p>I am very disgruntled and frustrated right now, 4 of Miway consultants have failed to resolve an issue which I have with my policy. I keep phoning and they either do not know what to do, advise me wrongly or keep me holding to consultant their managers and still cannot help me. </p> <p> </p> <p>For two days now I have requested that their retention specialist contact me becauase everytime I have a problem he is the only person who manages to resolve the issue and ensure that I am happy. He hasn't contacted me and this report is my last resort!</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply25 Nov 2016, 15:47
Official

We do apologise for any hassles you experienced with trying to get through to us. We have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply28 Nov 2016, 09:00
Official

Please accept our sincere apology for not getting things right initially and for any hassles we have caused you. Innocentia has since been in touch to make sure all further debits run correctly.

We thank you for giving us another chance to make things right and we urge you to let us know if you need help with anything else!


Best regards,
The MiWay Team