Very unfortunate service received. Real eye opener

A couple of days ago I received a quote for a Suzuki Fronx I might buy new and I was happy with the experience I received, despite the fact that I think the premium should have been less based on our low risk profile. Then a day or two later I went to the dealership and they offered me a loan car for a couple of days and said I must arrange my own insurance. I called MiWay and I got such bad help It was like the guy didn't understand what I was saying. We agreed that I must take out insurance for a full month and I couldn't receive it for only a week. I received a quotation and asked if he could work out a discount. He told me to hang on that felt like forever and then I was disconnected. He never even called me back. I called MiWay again and another lady picked up the phone and my frustration was tenfold it was. She said the exact opposite what the other guy said that I CAN NOT even take out insurance on a loan car??? I was in the dealership, everyone heard the conversation and was shocked the way Miway insurance handled me When you contact MiWay and get a quote they send you a like to give a goof review on Hellopeter, but when something goes so terribly wrong, just radio silence. I NEVER claimed from MiWay in all of my years with them Now I am so worried that this will be the service I received once I have to clean one day. Long story short, I called my other insurance I have my house on and received cover painless within minutes. This was really very unfortunate and unacceptable.