Very slowly

I have been reading what other people are saying and I asked ,y self if all the insurance are like this...... I had an accident in 03 January 2016, I am still with out a car. My assessor is Manda Sims who took forever to respond and when she responds she will not respond with a favourable response at all until you become hash, I believe she is a human being just like anyone and no one can predict the future, they she treated I shall never forget it. She took a maximum of teo weeks to authorise the claim, when I kept on following up she would tell me that she is on the phone with another client, sometimes she would tell that her manager is not at work or she would tell me that she is driving or tell that she didnt get a chance to check my car. As in now I waiting for her response but nothing, I have copied her manager, thats the the real manager as the way he talked to me when I logged a complaint he didnt sound like a carrying manager. I want an insurance that is going to deduct its premium and take care of me when I have to claim.<br>