VERY RUDE CONSULTANT
<p>Around 12 o'clock I called today and spoke to Craig who nicely explained the procedure as I would like to use my own panelbeathers for the repairs to my car, and advised that a document would be drafted and send to me by my claim representative.</p> <p>5 hours later I call in again to enquire why I havent received anything yet, and I speak to Charmel Mothibedi who tells me that the document is still not drafted by the claim rep. When I ask why is still not done and how long does it take she gets irritated and start screaming at me. When I tell not to scream at me she says thats my opinion. Like whaaat???? You are rude to me then you say thats my opinion??? Is this the kind of service I should be expecting from your consultants Miway???? This ia ridiculous!!!!!</p>
We are truly sorry to hear of your experience. We can assure you that this is not the MiWay way. Kindly expect a call from our claims team to assist.
Kind regards.
The MiWay Team
We are truly sorry to hear of your experience. We can assure you that this is not the MiWay way. Kindly expect a call from our claims team to assist.
Kind regards.
The MiWay Team
This morning at about at about 10:30 I got a call from Charmel apologising for yesterday and advising that the document has been drafted and awaiting authorisation.
Til now (more 6 hours later) I still have not received this document, believe it or not I still have not received this document from Miway. Way over 24 hours since my request yesterday. How much longer am I supposed to wait ONE document really???? This is beyond bad service!!!!Im so over Miway!!!!
This morning at about at about 10:30 I got a call from Charmel apologising for yesterday and advising that the document has been drafted and awaiting authorisation.
Til now (more 6 hours later) I still have not received this document, believe it or not I still have not received this document from Miway. Way over 24 hours since my request yesterday. How much longer am I supposed to wait ONE document really???? This is beyond bad service!!!!Im so over Miway!!!!
Please accept our sincere apology for the lack of service you experienced Nthabiseng!
Shamel has since been in touch to apologise. We’re also happy to report that your claim has since been settled. Please give us a shout should you need anything else.
Best regards,
The MiWay Team
Please accept our sincere apology for the lack of service you experienced Nthabiseng!
Shamel has since been in touch to apologise. We’re also happy to report that your claim has since been settled. Please give us a shout should you need anything else.
Best regards,
The MiWay Team