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BM
Blossom M

1 reviews | Active since Jul 2011

10 Oct 2023, 14:15

Very quick to collect premiums but very slow to attend to claims

I had a car accident on the 24th of September 2023 and the agent contacted every person they could contact to confirm that my story was valid and then eventually approved the claim which I found very offensive considering that the police report stated everything that happened on the scene.

From the moment the claim was approved to date we are waiting for the assessment team to assess the vehicle and give us feedback.

From the moment the claim was approved to date I have not heard from Palesa who is supposed to be the person handling my claim. I have spent a lot of time calling myway with my cellphone and they keep giving me the run around. I am so disappointed as I was a loyal customer who has never missed a premium but I am getting this type of service. I really need to move on with my life and cannot be waiting forever for the assessment team to make up their minds. They are busy in lunch everytime I call. Feels like calling a Govenment department really. I am beyind frustrated!

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Replies (3)
MiWay Insurance
MiWay Insurance's reply10 Oct 2023, 14:16
Official
We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.

Best regards,
The MiWay Team
BM
Blossom M's update11 Oct 2023, 13:48
Reviewer Update
Another day and no one has contacted me from the assessment department, I was promised a call but 24hrs later no one has called. What is going on?
BM
Blossom M's update18 Oct 2023, 14:20
Reviewer Update
Still not assisted to date. Worst insurance company ever. If you do not follow up on your claim nothing happens. when you hang up the phone nothing happens. I am so disappointed by the service I recieved from Miway. My vehicle is written off and I cannot purchase another vehicle because they don't want to do what they need to do. I am so frustrated and disappointed. Palesa is the worst agent to handle your case.