TM
Tshepo M
1 reviews | Active since Jun 2021
17 Jun 2021, 16:53
Very poor service
My claim was handled very poorly by Phineas Makholoane. I sent numerous emails and I still have not received any response. I believe as a premium paying client I have a right to get more information regarding my claim. I will be writing to the ombudsman if I do not get this information. You cannot just reject my claim and withhold information. Your service is unbelievably poor and you are still deducting premiums even after you reject my claim. I will be expecting a call or else Im taking this matter further.
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MiWay Insurance's replyOfficial
17 Jun 2021, 17:09We assure you that it is never our intention to upset you in any way. We have passed your feedback on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced. Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's reply17 Jun 2021, 17:09
Official
We assure you that it is never our intention to upset you in any way. We have passed your feedback on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced. Best regards,
The MiWay Team
The MiWay Team