Very poor service

I have had nothing but ulcer forming stress every time I have to deal with Miway.<br> <br> I had a claim a short while ago for an accident, when it came to collecting the vehicle I had to pay a higher excess than was quoted me by Offentse telephonically. I was then told that an email was sent to me informing me of the increase. I checked my mails and found that it was NOT communicated with me. I have since sent several emails to Offentse requesting proof that the email was sent and a copy of the recording of our conversation but he totally ignores me. I believe he found out it was his mistake and hoping by ignoring me it will just go away.<br> <br> Now I have bought a new car. I had it insured before the tracking device was installed. I have since had one installed and when I want to update my policy online, it asks me more questions about the regular driver. When I try answer the questions it is greyed out. I try call the call centre and I sit on hold for ages and eventually press 1 for them to call me back, needless to say this never happens. I have also sent 2 emails which also don\t get rep**** too.<br> <br> I think its time to hunt for another insurance company