Very poor service

Very poor service with regard to claims, I had to call everyday more than twice a day to get informed on progress, and I still haven't received my car after eight days, a simple thing like an ignition shouldn't take weeks to fix, had to hire a car as my business requires own transport, still waiting and my car just parked at the panelbeaters, saw it today just gathering dust, I would have appreciated it if someone called me to inform on progress, yesterday I called again they said they couldn't cover it because the excess amount is more than the repair costs, so this morning I left work to go to the panelbeaters to give them a go ahead to work on my car as the insurers report stated that it will cost me R2035 to fix, I was willing to pay that amount out of my own pocket, the panelbeaters quoted me ten times the amount, I then called mi-way again for the 100th time, they said I should email them the quotation which I did, said they'll get back to me, no one did, called back again to talk to Nadeem, he was on the other line , " as always", left a message, said they'll call me back, never did, so far I've spent R400 on airtime calling mi-way and the pabelbeater, I've spent a fortune also on car hire.