Very poor service

To whom it may concern.

I loaded a query on the 20-04-2018 Ref: ********** 97 for a query regarding my policy. Only about 3 days later did a call Centre consultant call to assist with why I had 2 increases in the space of 4 months.

I then asked the consultant to please return my call at 13:00 to which she responded : "I cant promise that I will phone you at 13:00 and now someone else will have to call you back in 72Hrs." - Honestly? What type of service is that.

I asked that the consultant please call me back at 13:00 and hey presto 3 days later still no feedback from Miway.

This is not the first time I have received such poor service and working in a service related environment myself, the client ALWAYS comes first.

Perhaps this will be a quicker way to get a response, which I was trying to avoid.

I await your feedback.