Very poor customer service.

Since I have been with this insurance I have been paying my monthky premium very well, I never put a claim even a single day, but their thank you to me as their customer is to increase my premium to a high amount that I have never came across it when doing quotation with other insurance company or even with them (miway) they never gave me a quotation of such amount before, but I am surprised to open my app and find out that my next debit order amount is increased and effective this month, no phone call to notify me inadvance, the only email that was notifyng me is that this month premium is going to be this much and it is 2days before my pay date, I am so dissapointed and i want to look for another insurance with immediate effect.