Very poor customer care and communication from staff and senior management!

I lodged a third-party claim with MiWay on 1 October 2025 after their client collided with my vehicle from behind. I submitted all the required documents and consistently followed up, as there was little to no communication from MiWay regarding the progress of my claim.

Eventually, my claim was rejected on the basis that MiWay’s client was not covered for third-party liability if the driver was not a member of their household. I formally disputed this decision and requested proof that the policy excludes cover when someone drives under the regular driver’s authority. However, Mr Lebogang Senne dismissed my request without providing any supporting evidence and maintained that my claim was not valid.

I then asked to be referred to his senior or another person who could assist, but since that request, I have received no further communication from MiWay. I am deeply disappointed by the lack of transparency and accountability in the handling of this matter.