Very Little to no feedback // Bad at giving feedback.

On 28 August I was involved in the MVA with another vehicle that rammed into the right rear, MiWay and the towing company was very helpfull on the day but the subsequent correspondence form MiWay was lacking, i had to constantly ask them for feedback. My bakkie was stored at Auction Nation for more than a week until my claim was approved. i asked for a detailed description of the assessment that they provided and noticed that one of the most important things on the bakkie was never assessed. Upon receiving advice from the repairer, they requested a further assessment of the rear axil, leaf springs, differential and shafts and the repairer found that the differential was unusually stiff and needed authorization to do further inspection on the diff. Bassons has communicated with MiWay initially on my behalf from the 5th September 2024 and replies between Bassons and MiWay representatives Tristan Chetty, Gavin Parker and Leocardo Martin from the 5th until the 10th then communication from MiWay just stopped. countless emails from myself, phone calls and email from Basson's land on deaf ears. MiWay has gone cold, no reply, no confirmation of emails, no acknowledgement. My bakkie has been standing at Bassons since the from the 5th Sept.