Very good and VERY bad at the same time

After the sale is concluded the service at MiWay has been diabolically poor. I added a vehicle on 19 September but I am regretting staying with MiWay. I have just spent 23 minutes on a call with Maipfi Ravhura with no resolution or desire to help. Either she cut me off or there was a technical issue BUT she has not bothered to call me back. So I must now I must go back into the Q and start from scratch explaining everything again. This has happened serveral time since 19 September. The lastest issue being an increase in my premiums after I installed a tracking device! Maipfi was not able to explain this. I previously had 10/10 service from Tumi Selau a Supervisor in Retentions but we are now back at 0/10 from MiWay. Way to go MiWay.