Very Frustrated Client

I am very disappointed and frustrated with the way they are handling my claim, I took the car for repairs after an accident but they don't give me any updates, I get updates when I call the approved dealer, there is no proper communication between the assessor and the claim handler. I have been waiting for a week now to get a pre-approval on for fixing a taw bar which was affected during the accident. I have approached the ombudsman for their intervention, and I am also considering legal advice on this matter. I think they are taking me for a ride.