Very Friendly lady - Tebogo Selepe

I received an email from MiWay informing me that my premiums will be going up and I called Miway to enquire about the increase.

The first call centre agent that I spoke to was not understanding my problem with the increase. I state to him that I have been a loyal client, never claimed and have been insured for more than three years. But still he was not having insisting that I should accept the way things are. I then requested to speak to his senior and that's when he put me through to Tebogo Selepe

From the get go her approach was friendly and actually made me laugh and then she went through my profile and eventually she did what I asked.

MIway you need to retain people like Tebogo Selepe as they know the true meaning of putting clients at the centre of your business

THANK YOU TEBZA