IM
Iona M
1 reviews | Active since Apr 2020
30 Mar 2021, 14:54
Very dissatisfied with service from claims representative Kgomotso
I have been having problems with my claim I did 17.03.21. Only got approved today to get my car fixed. Sent my claim representative an email 25.03.21even left voice message 26.03.21 so she can call me back but nothing. Only when I got to call the call center this morning after asking to be called back but they didn't. Got someone else to assist me and got my claim approved. Am very disappointed in the service I got to get my claim processed. Please get your agents to send feedback to us client when we need it. I pay my premium every month and I would like to get a great service for it also.
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Replies (2)
MiWay Insurance's replyOfficial
30 Mar 2021, 16:10Thank you for taking the time to share your feedback with us and please know that we take it seriously. We apologise for the inconvenience and frustration you have experienced. An agent will be in touch soon to get to the bottom of this and sort things out. Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's reply30 Mar 2021, 16:10
Official
Thank you for taking the time to share your feedback with us and please know that we take it seriously. We apologise for the inconvenience and frustration you have experienced. An agent will be in touch soon to get to the bottom of this and sort things out. Best regards,
The MiWay Team
The MiWay Team
IM
Iona M's updateReviewer Update
01 Apr 2021, 16:51I would like to say thank you for great service to Bonolo Magagula. Thank you for the assistance you have given really appreciate it. Keep up the good work
IM
Iona M's update01 Apr 2021, 16:51
Reviewer Update
I would like to say thank you for great service to Bonolo Magagula. Thank you for the assistance you have given really appreciate it. Keep up the good work