Very dissatisfied

I Just want to let you know that I am very dissappinted in the service I have received so far from Miway. This is definitely not what I am used to. Miway has always provided excellent service but this time has been unacceptable. First there was delay on your side and I had to wait 3 weeks for my car to be booked in for repairs. I am constantly having to message on whatsapp to get hold of lerato for an update. She then called me on Saturday and confirmed to me that the car hire was sorted for today and that I would receive a call within 3 hours. Avis didnt call until, I messaged on the whatsapp number again this morning and chatted to Beauty who told me to go to the nearest branch and that lerato had organised the car already. I processed to Ross champion and then received a call from Thobile from avis en route to Ross champion who advised the car would only be ready at 11. I explained to her and you that I need the car before 2pm as I needed to fetch my daughter from school. I also expalined to her that I did not want a renault kwid and asked her if she could let me know what other cars were available and she could not help me with that either. She then called me back to tell me avis can only deliver at 15:30! So how exactly does this help me. So I have now had to come back home and wait till 11am to go back for the car hire. I am really not impressed with this kind of service from miway.