JJ
Johan J
1 reviews | Active since Dec 2014
15 Jan 2026, 18:22
Very Dissapointed
Hi, Hope you are well, because I'm not, Regarding the policies I've got with you I've been with Miway from 2015/2016, I've referred many clients to you and now you want to increase my premium with then a R1000, is that the thanks I'm getting for being a loyal customer that has been with you for many years and convince a lot of people to change their insurance to you,
If that is the case then I will have to move to another insurer that will offer me the same benefits for the premium I'm currently paying, I've been approach by different insurance companies, but I've decided to stay with Miway because I've been loyal to you.
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Replies (2)
MiWay Insurance's replyOfficial
15 Jan 2026, 18:23We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply15 Jan 2026, 18:23
Official
We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
JJ
Johan J's updateReviewer Update
23 Jan 2026, 06:53I've escalated the same complaint to your seniors(Gary Hahn and Sachin Singh) 3 days ago but they never acknowledged my email or provided feedback, that shows me that you don't care about your customers
JJ
Johan J's update23 Jan 2026, 06:53
Reviewer Update
I've escalated the same complaint to your seniors(Gary Hahn and Sachin Singh) 3 days ago but they never acknowledged my email or provided feedback, that shows me that you don't care about your customers