BV
Bernard V

1 reviews | Active since Jun 2020

14 Jun 2022, 17:27

VERY DISSAPOIMTING SERVICE FROM MI WAY BUSINESS INSURANCE.

I have updated my policy and the incorrect address was entered. I have phoned the call centre several times and the phone cuts every time when you select one of the options on the menu. I had no choice but to send an email for help. Two of the call centre agents eventually phoned me back and both of them were not able to resolve my query. They told me that they will come back to me and I’m still waiting for them to phone me back.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply15 Jun 2022, 08:46
Official
We hear you and we’re so sorry to hear about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around. 

Best regards,
The MiWay Team