ND
Nicolene D

1 reviews | Active since May 2017

26 May 2017, 08:59

Very disgusted

<p>So i sent my phone in with a cracked screen that i have dropped, This is the response i get, '</p> <p>Good day,</p> <p> </p> <p>Unfortunately as per policy, we do not cover software issues.</p> <p> </p> <p>I will call the client and explain further.</p> <p> </p> <p>Thank you,</p> <p> </p> <p>Kind regards,<br />Lebogang Makgato<br />Non Motor Advisor'''</p> <p> </p> <p>This is not my phone you are refering to as it never had software issues before, the phone fell and has a cracked screen, please sort this out ASAP.</p> <p>You are busy with someone elses phone here.</p> <p> </p> <p>Thanks</p> <p>Nicolene</p> <p>c844804</p> <p> </p>

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Replies (4)
MiWay Insurance
MiWay Insurance's reply26 May 2017, 09:13
Official

We really value your feedback and please accept our apology for the let-down. We have passed your message on and your claims handler will be in touch.


Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply31 May 2017, 13:57
Official

Apologies for the hassles on your clam Nicolene!

Lebo has since been in touch to discuss your concerns, the outcome of the claim as well as what to expect moving forward. We urge you to give her a shout should you need anything else.


Kind regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply20 Jun 2017, 12:29
Official

We will be in touch to chat about your concerns in more detail. Thanks!


Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply27 Jun 2017, 14:04
Official

Please accept our sincere apologies for the delays on your claim Nicolene!

Lebo has since been in touch to discuss your concerns, and to apologise. Please give her a call should you need anything else.


Kind regards,
The MiWay Team