Very disgruntled by the shockingly poor and discriminatory services received from MiWAY and its service providers.

<p> </p> <p>My Name is Ashraf Arendse and I have been a loyal Miway client for more than a year. I have paid my premiums of nearly R1200.00 regularly and on time. I have not used any of the services that were promised to me as I have driven claim free as a responsible driver. On 17 July 2017 at about 07:26 I contacted the roadside assistance department as my car failed to start due to a flat battery. A claim was logged C869189 and it was promised that a flat battery assistance personnel would be dispatched and should arrive shortly.</p> <p> </p> <p> </p> <p>At 08:14 Ms Felicity contacted me again and informed me that their service providers refused to enter the area of my residence “Manenberg” due to being a high risk area. I subsequently informed Ms Felicity that there has not been any violence in Manenberg for a very long time and it was safe to enter. I also informed Ms Felicity that one of my court matters was due to appear at 9:00 and I needed the services with no delays. Instead, Ms Felicity insisted that I request someone in the community to assist me in jumpstarting the car.</p> <p> </p> <p> </p> <p>I had to put my pride and dignity in my pocket and request a total stranger to jumpstart my car, which I had to pay for. This prompted the question as to (1) Why I am paying for services that have been denied to me, (2) Why being from Manenberg was the reason for this service being denied, which was discriminatory in itself (note that being from a high risk community was discussed and billed accordingly when I joined Miway) and (3) Why I needed to pay people extra for the services that I am already paying for and not receiving. </p> <p> </p> <p> </p> <p>As a disgruntled client, I do believe that Miway and its service providers has been discriminatory and in contravention of the Consumer Protection Act 68 of 2008. I therefore wish to request you to investigate the matter further and provide me with an appropriate responds to avoid a civil claims application being lodged against the company. Secondly, provide me with reasons as to why I should not move to another insurance company as I fear that I might be denied services again in future. Lastly, have my policy reviewed as I have received a better option with an alternative insurer, however I rejected the offer due to not having time for administrative changes. </p> <p> </p> <p> </p> <p>Thanking you in Advance</p> <p>Mr Ashraf Arendse</p> <p>Policy Number ********** 7</p>