Very disappointing!!

I am highly disappointed with the service I got from MI Way, I have been a loyal client for 7 years... with no issues until my car had water damage on 07 Jan 2024, it took 1 month for MI Way to give me feedback regarding the outcome of my claim after numerous phone calls that I had to make which was frustrating,as a paying client I expect good customer service and due diligence from Mi Way.Coming back to my claim I was shocked to see that my claim was rejected because of a "HIGH PRESSURE HOSE" that caused damage to my vehicles ECU."Really" so I must be a fool to take a high pressure hose with me on holiday to wash my engine so it can get water damage. Well firstly throughout the country we experienced heavy rainfall in most part of the provinces, how do I use a HiGH PRESSURE HOSE in the rain to clean my car while im on holiday in Mpumalanga, check weather report 4 - 7 Jan 2025. To add I've owned many vehicles and it's common sense for you not to wash the engine bay with water as it will cause damage to the electrical components. I do not own a High pressure hose nor do I take my vehicles to car washes, I wash my vehicles by myself with my own two hands for many years without any issues.

Secondly MI Way has terrible customer service because the claims advisor did not inform me that I have to go and fetch my own vehicle when I was notified that my claim was rejected. This is a concern because if i didn't ask these questions MI way would have kept quiet and I would be liable to pay for the storage costs. In future please be transparent with your clients with such information.

My last issue is that upon collecting my vehicle on Friday 07 Feb 2025 from your Panelbeater my cars engine bay looks horrific as all the covers for the cabin area were not put back, the wiring components by ECU area is loose and lying all over the show, also the upper plastic cover for my cabin filter and cabin filter and x1 cabin air duct along with all the *****s are missing and was not inside my vehicle. My car was in good state with all these components before i handed it Over to My Way and now it looks like ****. I have photos to prove that all of these missing components inside the engine bay was there. Please, i want all of the missing parts back ASAP. I am not going to pay for someone else's negligence. This is your responsibility to ensure that your clients vehicle must be given back the same way they have received it.