Very disappointed with the service received.

I know Miway as a good insurance company but other people will destroy the good relationship and trust you have with your insurance company. On the 27th October 2022 I sent an email to Gomolemo Nduna who assisted me with my claim. On the 31st October 2022 I called my way to follow up on the email correspondence I sent to Gomolemo and I was told that Gomolemo is on another line but they will forward him an internal message to return my call but I did not get a call from Gomolemo and to date no feedback is received.

I hate to seat with a problem more especially for the service I pay for. What is the turn around time to respond to emails if I sent email 5 days ago and have not received any feedback? Do I really have to complain or escalate matters before one can get assistance? I'm very disappointed with the service received from Miway after so many years I've been with Miway. Kindly attend to this matter and revert back A.S.A.P