Very Disappointed with the Service
<p>I was involved in an accident with a miway client on the 20 March and I since sent all the relevant documents to Miway on the 24 March and am still waiting, I called them today morning and they told me that they allocated the file to Michelle last week Friday,and she will give me a call some time next week ,Just because am a third party you don't really care. Bad Service </p>
We are really sorry to hear that your experience with us has not been a pleasant one. One of our agents will be in touch to chat about your concerns.
Best regards,
The MiWay Team
We are really sorry to hear that your experience with us has not been a pleasant one. One of our agents will be in touch to chat about your concerns.
Best regards,
The MiWay Team
Apologises for the delays your experienced Ofentse!
Michelle has since been in touch to discuss your concerns, and what to expect moving forward with your claim against our client’s policy. Please give us a call if you need anything else in the interim.
Kind regards,
The MiWay Team
Apologises for the delays your experienced Ofentse!
Michelle has since been in touch to discuss your concerns, and what to expect moving forward with your claim against our client’s policy. Please give us a call if you need anything else in the interim.
Kind regards,
The MiWay Team
I have been waiting till now, Michelle has been assiting me with my claim, but my problem now is I have been waiting since last week on the 10 April (Monday), I spoke to her and she confirmed that she will have feedback regarding my claim before the end of the week, and because she didn't call I gave her a call on the 13 April (Thursday)and she said I must call back next week on the 19 April (Wednesday)and we will know if it's authorized or not, So I called her on the 19 April around 10am and she told me that she will give me a call back during the day,and she sent an email the next morning saying that she is on the final stage, she just needs to confirm the merit and damages with their client, and ask if I have her other number as she can't reach her so I gave her the one I have, that was yesterday morning around 9:30,even today they can't get hold of her but what surprises me is that I tried to call her and she picked up, it's almost a month since I lodged this claim, this is tough for me as I take public transport to work cause I can't use my car,Am really disappointed about your service.
I have been waiting till now, Michelle has been assiting me with my claim, but my problem now is I have been waiting since last week on the 10 April (Monday), I spoke to her and she confirmed that she will have feedback regarding my claim before the end of the week, and because she didn't call I gave her a call on the 13 April (Thursday)and she said I must call back next week on the 19 April (Wednesday)and we will know if it's authorized or not, So I called her on the 19 April around 10am and she told me that she will give me a call back during the day,and she sent an email the next morning saying that she is on the final stage, she just needs to confirm the merit and damages with their client, and ask if I have her other number as she can't reach her so I gave her the one I have, that was yesterday morning around 9:30,even today they can't get hold of her but what surprises me is that I tried to call her and she picked up, it's almost a month since I lodged this claim, this is tough for me as I take public transport to work cause I can't use my car,Am really disappointed about your service.
Thank you for your comments and apologies for the lack of service you experienced! We’ll get a legal advisor to get in touch to discuss your concerns.
Best regards,
The MiWay Team
Thank you for your comments and apologies for the lack of service you experienced! We’ll get a legal advisor to get in touch to discuss your concerns.
Best regards,
The MiWay Team
We’re sorry that the claim against our client’s policy is taking longer than expected Ofentse.
Michelle has since been in touch to discuss your concerns with you in more detail, and to explain what to except moving forward. We urge you to get in touch if you need further assistance!
Kind regards,
The MiWay Team
We’re sorry that the claim against our client’s policy is taking longer than expected Ofentse.
Michelle has since been in touch to discuss your concerns with you in more detail, and to explain what to except moving forward. We urge you to get in touch if you need further assistance!
Kind regards,
The MiWay Team
I would never advise anyone to be covered by Miway,extually I will tell them not to, ddnt really know that's how they treat people ,after everything they declined my claim and they don't even explain fully, am taking this further.
I would never advise anyone to be covered by Miway,extually I will tell them not to, ddnt really know that's how they treat people ,after everything they declined my claim and they don't even explain fully, am taking this further.
Thanks for bringing this to our attention, we'll get an agent to give you a call and assist you.
Best regards,
The MiWay Team
Thanks for bringing this to our attention, we'll get an agent to give you a call and assist you.
Best regards,
The MiWay Team
We’re sorry to hear that you’re unhappy with the outcome of the claim Ofentse!
Michelle has since discussed your concerns in more detail, and we confirm that she has since received the documents as discussed. She will keep you in the loop moving forward, and we urge you to give her a call should you need anything else in the interim.
Kind regards,
The MiWay Team
We’re sorry to hear that you’re unhappy with the outcome of the claim Ofentse!
Michelle has since discussed your concerns in more detail, and we confirm that she has since received the documents as discussed. She will keep you in the loop moving forward, and we urge you to give her a call should you need anything else in the interim.
Kind regards,
The MiWay Team
Hi
Michelle has been giving feedback and all that, but what I don't understand is that Michelle's manager took a decision last cause they couldn't get hold of their client. But why now can't she/he do the same now?
I mean we all know that it's hard to get hold of her, so why not do what you did before?
Michelle told me that I would have feedback by Wednesday the lastest and today it's Friday I still don't know what's happening, they tell me that they are trying to get hold of their client.
I honestly don't understand how Miway Operates.
Am denifetly taking this further, this has taken too long.
Hi
Michelle has been giving feedback and all that, but what I don't understand is that Michelle's manager took a decision last cause they couldn't get hold of their client. But why now can't she/he do the same now?
I mean we all know that it's hard to get hold of her, so why not do what you did before?
Michelle told me that I would have feedback by Wednesday the lastest and today it's Friday I still don't know what's happening, they tell me that they are trying to get hold of their client.
I honestly don't understand how Miway Operates.
Am denifetly taking this further, this has taken too long.
Thank you for your comments and apologies for the lack of service you experienced! We’ll get a legal advisor to get in touch to discuss your concerns.
Best regards,
The MiWay Team
Thank you for your comments and apologies for the lack of service you experienced! We’ll get a legal advisor to get in touch to discuss your concerns.
Best regards,
The MiWay Team
Now Michelle says that she understand I did sent the documents and yes she is greatfull but I have sent it after they made that decision, but my question is how do you take a decision without seeing the Accident Report? How do you do that?
Now Michelle says that she understand I did sent the documents and yes she is greatfull but I have sent it after they made that decision, but my question is how do you take a decision without seeing the Accident Report? How do you do that?
Thanks for the note Ofentse!
Michelle has since been in touch to discuss your concerns, as well as the progress of your claim against our client’s policy. She’s also informed you what to do if you’re still unhappy, and please feel free to give her a call should you need anything else in the interim.
Kind regards,
The MiWay Team
Thanks for the note Ofentse!
Michelle has since been in touch to discuss your concerns, as well as the progress of your claim against our client’s policy. She’s also informed you what to do if you’re still unhappy, and please feel free to give her a call should you need anything else in the interim.
Kind regards,
The MiWay Team
Am still waiting for Michelle to get back to me, this is phathetic honestly
Am still waiting for Michelle to get back to me, this is phathetic honestly
Thanks for bringing this to our attention, we'll follow up on your behalf and get back to you with feedback.
Best regards,
The MiWay Team
Thanks for bringing this to our attention, we'll follow up on your behalf and get back to you with feedback.
Best regards,
The MiWay Team
I will wait for you, Thank you
I will wait for you, Thank you
Thanks for the note Ofentse!
We’ve since tried calling you, but unfortunately we were unable to reach you. Please give us a call as soon as you have a minute.
Kind regards,
The MiWay Team
Thanks for the note Ofentse!
We’ve since tried calling you, but unfortunately we were unable to reach you. Please give us a call as soon as you have a minute.
Kind regards,
The MiWay Team
Thank you for the information provided, we will be in touch to assist you.
Best regards,
The Miway Team
Thank you for the information provided, we will be in touch to assist you.
Best regards,
The Miway Team
Thanks for the information provided Ofentse!
Michelle has previously discussed your concerns, and she also explained the process for claiming against our client’s policy. She’ll keep you in the loop moving forward and we urge you to give her a call should you need anything else in the interim.
Kind regards,
The MiWay Team
Thanks for the information provided Ofentse!
Michelle has previously discussed your concerns, and she also explained the process for claiming against our client’s policy. She’ll keep you in the loop moving forward and we urge you to give her a call should you need anything else in the interim.
Kind regards,
The MiWay Team