Very disappointed with the lack of empathy from MiWay!

Very disappointed with the lack of empathy from MiWay.

I was involved in an accident that was caused by another driver, and my vehicle has now been written off. What has been most disappointing is how little empathy I have experienced from MiWay throughout the process.

I am now left without a vehicle, having to find alternative transport, look for another car and deal with all the inconvenience and expense that comes with it - despite the accident not being my fault.

To make matters worse, my excess is being deducted from my payout, and MiWay still cannot give me a clear answer as to whether or when I will get that money back from the third-party claim.

I understand that there are processes to follow, but I expected my insurer to actually support me during a situation like this. Instead, I feel like I'm the one carrying the consequences of someone else's mistake.

Really disappointing experience!